A customer-centered, always available and high-quality communication behavior is the key to the success of every company.
The future of sales lies in personalized automation.
Sally is available around the clock to assist the customer and the employees. In doing so, she learns about the interests and wishes of the customer, which gives you clear customer profiles. Her proactive approach enables you to keep product development close to customer needs, allowing you to check the needs of hundreds of your customers simultaneously with just one click.
+53% Sales increase
Sally gets to know the interests of the clients. In this way, cross-selling and up-selling potential can be efficiently anticipated and automatically raised. Satisfactory advice is often the key to success. With Sally you have an AI who learns to advise your customers competently on products.
Sally gives answers about orders, products and much more. This allows your organisation to focus on the essentials. Through her learning function, she practically expands herself to create even more value for your customers in the future. Targeting customers also saves your marketing budget.
-38% Support requests
Besides time, knowledge is a decisive factor when it comes to fulfilling customer requirements. Serving as an extended arm of the sales force, Sally learns about a customer’s individual needs. This enables her to proactively inspire customers with new and perfectly fitting products. Cross-selling and up-selling potentials are used efficiently and comprehensively.
Direct and individualized customer communication is often the key to success. That’s why Sally proactively feeds news and corporate campaigns to customers, so that exciting new projects and product information are recognised.
Sally generates valuable feedback for her own organisation, for example, by identifying that customers are specifically and comprehensively interested in a particular product feature.
According to Harvard Business School, a 5% increase in customer loyalty means a 25%-95% increase in profits. The following factors have a decisive influence on customer loyality:
Sally supports both customer service and the field sales force. Employees are prepared for customer meetings and can therefore act close to the needs of the customer. Information about potential product improvements is brought into the organisation by Sally to the appropriate contact person. Sally increases your business success through information distribution.
As a mediator, she finds the right contact person for every concern, so that every customer request is fulfilled and every customer enquiry is answered in the best possible way.
Sally learns by listening and thus builds up valuable consulting know-how, which she can use in future discussions.
Our “Sally Standard” enables direct use and at the same time simplifies the integration process through plug ‘n’ play. With its unique AI, it is trained in only one language and directly supports eight different languages.